GOL informs that, due to construction work at Terminal 2 of Guarulhos International Airport (GRU), starting from October 16, 2024, boarding for international flights may also take place at Terminal 3. It is important to carefully check the boarding gate at the airport to identify the correct terminal: • Gates 200 to 299: Terminal 2 • Gates 300 to 399: Terminal 3 Check-in, baggage drop-off, and access to the GOL Smiles Lounge will continue to be carried out at Terminal 2. Recommendations for passengers:

GOL continues to closely monitor the situation of the public emergency in the city of Porto Alegre (POA) and the entire state of Rio Grande do Sul. Operations at Salgado Filho Airport, located in the capital of Rio Grande do Sul, have been suspended indefinitely, and as a result, all ticket sales to and from the capital of Rio Grande do Sul have been suspended.

Thank you very much! GOL is extremely grateful for the donations received since Friday, May 3rd at GOLLOG units all over Brazil. There were more than 227 tons of donations in one week, and now the focus is on making this solidarity wave reach the people of Rio Grande do Sul. That's why this Friday, May 10th, we're temporarily stopping the collection of donations. We've already sent 42.7 tons of what the company has collected, and there are many more to come.

The company is responding to demand by expanding its service from São Paulo to Caxias do Sul, Passo Fundo and Chapecó, and from Florianópolis to Rio de Janeiro and São Paulo.

GOL shares the suffering of Joca's guardian and his family. We are deeply in sympathy with their pain and sorrow for the loss of their pet. The dog should have been flown from Guarulhos (GRU) to Sinop (OPS) on flight G3 1480 on 22/04/2024, but due to an operational error, Joca was taken on a flight to Fortaleza (FOR).  As soon as the guardian arrived in Sinop, he was informed of what had happened and his choice was to return to Guarulhos (GRU) to be reunited with his pet.

Beginning September 12, 2023, children between the ages of 2 and 12 will pay the same adult fare on Gol flights as an adult on Gol flights. If tickets purchased before this date are reissued, the new fare conditions will apply. There may be a fare difference because the new fare is higher or lower, but the new fare will no longer apply the child discount. The 100% discount for infants from 0 to 2 years of age traveling in the lap on domestic Gol flights or 90% on Gol Internacional flights remain unchanged.

GOL is aware of Anvisa's announcement, dated 08/17/22, about the end of the mandatory use of masks on flights, and will follow the guidelines of the regulatory agency according to the note published in the government official news website, “Diário Oficial The Company understands the update of the health protocol takes place at a time of widespread vaccination against Covid-19 in the country, which is positive for the resumption of air transport and aligning Brazil with other countries that already adopt the flexibility of masks use.