Smiles: GOL's free loyalty program

All your purchases, whether airline tickets, Shopping Smiles, hotel bookings or car rentals, add up to miles that can be exchanged for tickets, products and services. You can also transfer your credit card points to your Smiles account.

Diamond members enjoy exclusive benefits when flying on Air France-KLM and American Airlines.

  • Prioridade no check

    Priority check-In
    Premium service for Gold and Diamond Smiles members.


  • Prioridade de embarque

    Priority boarding
    For Gold and Diamond Smiles members.

  • Bagagem

    Baggage allowance

    Silver, Gold and Diamond Smiles customers may check additional baggage, depending on the fare. Gold and Diamond Smiles customers have priority check-in and baggage claim.

    *Benefit not cumulative with the franchise already granted for the tariff chosen by the customer.

  • Acesso às salas VIP

    Access to VIP Lounges

    Smiles Diamond and Gold members have free access to the GOL Smiles Lounge in São Paulo (GRU) and Rio de Janeiro (GIG), and Gold members have 50% access.

  • Assentos

    Free Gol+ or Standard seats 
    Smiles members have free access to special Gol+ or Standard seats.

To enjoy all these benefits, always enter your Smiles number at the time of purchase.

This is for you who loves traveling and can't wait to visit that incredible destination.

Check out the benefits of being Smiles and subscribe now!


Any questions about the Smiles Program?

If you have questions about how the program works, you can review the Frequently Asked Questions or contact Smiles Customer Service.

  • Smiles Customer Service Center
    Exclusively for questions, cancellations, changes or complaints regarding flights purchased with miles through the Smiles website.

  • Smiles and Silver Customers

    0300 115 7001

    Service from 6am to midnight, every day except holidays. 
    Local call cost + tax

  • Diamond and Gold customers

    0300 115 7007

    24-hour service, Local call cost + tax.

  • Hearing Impaired

    0300 709 0466

    24-hour service, Local call cost + tax.